Privacy Policy

Last updated: July 7, 2025

This Privacy Policy (“Policy”) explains how Trusty AC Repair Austin (“we”, “our”, or “us”) collects, uses, and shares personal information collected through this website: [Insert Website URL Here] (the “Website”) or through quote requests submitted via the Website.

By using our Website or submitting information through it, you agree to the practices outlined in this Policy.

Information We Collect, Use, and Share

We only collect information that you voluntarily provide via our website’s forms. This may include:

Name
Email
Phone number
Address
Any other data submitted in quote forms

We use your information to respond to inquiries, provide requested services, or connect you with our Premier Partners. Your information may be shared with these Premier Partners, as outlined in our Terms of Service (insert actual hyperlink), and may be further shared by them with their own agents, employees, contractors, or affiliates.

Unless you request otherwise, we may contact you in the future via email about updates, promotions, or changes to this policy.

Your Rights and Control Over Your Data

You have the right to:

Request access to the data we hold about you
Correct or update any data we have
Request that we delete any of your data
Express any concerns you have about the use of your data
Opt out of future communications

To exercise these rights, contact us at [email protected].

Security

We take data protection seriously. Your personal information is encrypted during transmission and stored securely. Access to this data is limited to employees who need it to fulfill your request.

When sensitive data (like payment details) is collected, it’s encrypted and transferred securely (look for “https” or a lock icon in your browser). Servers that store personal information are also maintained in secure environments.

California Residents – CCPA Disclosures

Under the California Consumer Privacy Act (CCPA), California residents have additional rights concerning their personal information (“PI”).

Categories of PI Collected:

First and Last Name
Email Address
Telephone Number
Street Address
IP Address

Sources of Collection:

Directly from you (form submissions, contact requests)
From our Premier Partners or vendors
From public sources (e.g., social media)

Business Purposes for Collection:

Providing quotes and customer service
Informing you of products or services
Improving the Website and marketing efforts
Maintaining legal compliance
Security and fraud prevention

Categories of Entities with Whom We Share PI:

Service Providers
Premier Partners (and their affiliates, agents, contractors, or employees)
Legal or government authorities upon request
Auditors, legal advisors, or related entities

Your California Privacy Rights

You may have the following rights under the CCPA:

Right to Notice – Know what PI is collected and why
Right to Know – Request the PI collected and shared within the past 12 months
Right to Delete – Request deletion of your PI, with certain legal exceptions
Right to Non-Discrimination – We won’t discriminate against you for exercising your rights

We do not sell your personal information, and therefore no opt-out mechanism is needed for that purpose.

Submitting a CCPA Request

You may email your request to [email protected] with:

Subject: “CCPA Request – [Your Name]”
Include: Your full name, phone number, email, and the date of original submission

We will respond within 20 business days with a summary of which Premier Partners may have received your data.

You may also authorize an agent to submit the request on your behalf, provided they submit sufficient proof of authorization.

Questions or Concerns

If you believe we are not abiding by this Privacy Policy, or have any questions regarding your data, please contact us at:

Email: [email protected]
Phone: 512-518-2252

Company Information